Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

General Questions

Are we licensed?

Clean Streak, Inc. is a certified and commercially insured Green Business and was awarded Green Business of the Year from the Asheville Chamber of Commerce. Clean Streak, Inc. is a minority and veteran owned business. We are accredited members of the BBB and ISA certified.

How long have we been in business?

Our business was started in 1996 by Horace Adell. A dream and a plan have grown our company from a one man team to three region incorporation. We are locally owned and family operated.

How are our employees vetted?

Each employee goes through back ground and drug screening. All employees have experience in the field and are trained for specific contract requirements.

Are cleaning supplies included?

We provide all cleaning supplies so no need to worry. The cleaning products we use are eco-friendly as well!

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

What are your markets?

Medical, Industrial, Office, Higher Education, Sports Facilities, Retail, Religious, Post Construction, Civic, Bio Hazard

How do I request a quote?

Contact our office to schedule a walk thru with a member of our management team. After completion of the walk thru, you will receive a free estimate.

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

ARE THERE NAY COMMITMENTS OF CONTRACTS?

Depending on the type of service, we will need a contract to be signed for recurring cleanings.

Cleaning Questions

What type of cleaning services do we offer?

Clean Streak, Inc. retains a stellar reputation in the Western North Carolina area as a top performing janitorial and post construction cleaning company.

WHAT'S INCLUDED IN A STANDARD CLEANING?

Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

HOW MANY CLEANERS DO YOU SEND?

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.